Halos for Paws strives to satisfy all of our customers. However, because each Halo Vest is custom made, we are unable to issue refunds. Any exceptions given due to extenuating circumstances are at the sole discretion of Halos for Paws.
If your original measurements were not quite right, we may be able to perform post-order alterations to your vest. The minimum charge for alterations is $25 plus the cost of shipping the vest back to you. Please contact us by phone or e-mail to discuss whether alterations are necessary or possible prior to sending any vest back to us.
Halos for Paws can ship to virtually any address in the world! Note that there may be delivery limitations on some products, and some products cannot be shipped to all international destinations due to local restrictions.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for some items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
For international orders, custom duties and/or other local fees and taxes are the responsibility of the buyer.